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Kusursuz 8,1
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Kusursuz



752 değerlendirme
  • Otel Koşulları/Temizlik 8,2
  • Tesis içerikleri 7,1
  • Konum 8,0
  • Oda Konforu/Standardı 8,2
  • Personel Performansı 8,4
  • Parasal Değeri 8,4
  • Yiyecek/Yemek 7,2
Kritere göre sırala

Kanada konumundan Jade S. kişi
Çiftler
Ekim 2014 Tarihinde 3 gece kaldı
Amazing staff, great experience
Best Staff, Hotel & Room Cleanliness, Comfortable
Lee and his staff totally made our experience in Hanoi a memorable one. They really treat you like a VIP guest and you would never expect such service for the amount of money it costs to stay here. They can recommend places to eat, sites to see, and tours if you want. We stayed here for 3 nights and loved it. Breakfast is great and there is always free fresh coffee for guests. We booked a 2 night tour to Halong Bay with them and they even let us store our luggage with them for free. Definitely would stay here on returning to Hanoi.
19 Ekim 2014 Olarak değerlendirildi

İngiltere konumundan Laura F. kişi
Yalnız seyahat edenler
Ekim 2014 Tarihinde 2 gece kaldı
perfect location
Breakfast and coffee free all day, staff, location
The hotel is right on the edge of the old quarter, unluckily our taxi man from the bus station took us to the wrong place the first time but then happily took us to the correct hotel, so locals do know where the hotel is if asked, no problem. We were greeted with coffee and given advice on where to go for food and local sights. The staff are so lovely and willing to help with anything that you need and are always about. The doors are locked at midnight so this made me feel super safe. Room was basic as we usually go for the most standard rooms so it was a little on the small side, luckily I don't care about that sort of thing, the shower was perfect so that made the room for me. Breakfast was included in our room price and it is really good, the staff are just so friendly. Only thing that I wasn't too sure about was the laundry, we had our laundry done while here and the pocket on my trousers came back ripped on one side, other than that it was cheap and my clothes were clean so can't really moan. Overall super happy with this hotel, would defenately go back here.
14 Ekim 2014 Olarak değerlendirildi

Avustralya konumundan Yohan B. kişi
Çiftler
Eylül 2014 Tarihinde 2 gece kaldı
Clean Hotel not too far away from the centre
Cleanliness, Breakfast, Helpful staff depending on who you had
The room was clean and comfortable. Had some problems with hot water and they weren't completely fixed. Hotel staff were very helpful at first but be careful if you book trips elsewhere the hotel staff can be not so nice anymore, most of the staff were still friendly.
12 Ekim 2014 Olarak değerlendirildi

Malezya konumundan Safura N. kişi
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Nisan 2014 Tarihinde bir gece kaldı
Close to city
Close proximity to the city, main shops and restaurants
Comfortable and peaceful.
03 Ekim 2014 Olarak değerlendirildi

Avustralya konumundan Marco C. kişi
Çiftler
Eylül 2014 Tarihinde bir gece kaldı
Hanoi Serenity Hotel 2
staff and elevator
narrow dump area leaky aircon , faulty shower fixtures , dirty glasses , wont be back there again , 1 egg on a breadroll for brecky.
29 Eylül 2014 Olarak değerlendirildi

Hollanda konumundan Sven M. kişi
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Eylül 2014 Tarihinde 2 gece kaldı
Okay, not great
location, staff, bathroom
27 Eylül 2014 Olarak değerlendirildi

Almanya konumundan Jara J. kişi
Çiftler
Eylül 2014 Tarihinde bir gece kaldı
Good value hotel
price, cleanliness, AC
The hotel room was very small but clean and comfortable. The staff let us check in early without charging, which was really good. Breakfast was OK and good it was included in the price, however the restaurant prices were far too high (~ 80.000 vnd for fried rice). Did Halong Bay tour (3d/2n) with the hotel. The tour was a bit pricy but worth it. The hotel stored our luggage the whole time.
24 Eylül 2014 Olarak değerlendirildi

Vietnam konumundan Xuan D. kişi
İş için seyahat edenler
Eylül 2014 Tarihinde 2 gece kaldı
Excellent
Tidy,good service,funny staff
20 Eylül 2014 Olarak değerlendirildi

Singapur konumundan Sek C. kişi
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Eylül 2014 Tarihinde 3 gece kaldı
value for money stay
wifi, attentive & helpful staff, clean room
16 Eylül 2014 Olarak değerlendirildi

Vietnam konumundan Nguyen T. kişi
Gruplar
Eylül 2014 Tarihinde bir gece kaldı
Good a d clean
Clean, nice staff
I only stay here for only one night and i book the cheapest room for two so as usually they gave us the the 9fl, room is small but clean - its surprised me that room is clean even its small. The air condition and fidge good. Staff friendly - i will be back if have chance
15 Eylül 2014 Olarak değerlendirildi