2015
Kusursuz 8,4
13034 değerlendirme karşılığında alınan puan

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Kusursuz



13034 değerlendirme
  • Temizlik 8,9
  • Tesis içerikleri 8,6
  • Konum 8,4
  • Oda Konforu/Standardı 8,7
  • Hizmet 8,5
  • Parasal karşılık 8,3
  • Yiyecek/Yemek 7,5
Kritere göre sırala

Singapur konumundan Soh kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 2 gece kaldı
Hotel lost my backpack and not compensating me
The stay was my worse experience in my entire traveling life!My backpack was not offload from the taxi by the Royal Plaza bellboy when I arrived at the hotel. The backpack was discovered lost after I have checked into the room and the bellboy took all my baggage to my room. When I get down the taxi after paying for my fare, my baggage are no longer to be seen and the next passenger items are already at the back of the taxi, thus i was not able to check if everything was off loaded. In my heart thinking, how could a SO CALLED 5 STAR service be lousy right? After i return back to Singapore which is 6 days later from the date of incident, i wrote an email to the hotel then SOMEONE started to check with the taxi company and the relevant places on my lost backpack which contains some valuable items. When I was at the hotel no one wanted to help and I have to keep calling the concierge or make my way to the concierge to enquire about my lost backpack, they cannot be bothered and give me the irritated look. I don't think this is the service a 5 star hotel should be giving, if they take the initiative to help and check around on the day of incident or the following, my backpack would be back with me and not wait till i return and sent them an email then they take actions. Now, the hotel is pushing the blame and responsibility to the police as i have made a police report and NO compensation will be done on their part.Be aware when staying at this hotel. Lousy service given for a 5 star hotel !I will not stay in this hotel anymore.
03 Aralık 2015 Olarak değerlendirildi

Malezya konumundan See kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 3 gece kaldı
Quite good
Comfortable,convenient,clean
Everything good except the check in time take quite long
03 Aralık 2015 Olarak değerlendirildi

Filipinler konumundan Aileen kişi
Grup
Plaza Delüks Family
Kasım 2015 Tarihinde 4 gece kaldı
Hotel review
Great location, value for money, hotel ammenities
We had a pleasant stay at the hotel. The subway station are very accessible from the hotel and there are a lot of restaurant to choose from.
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan Charles kişi
Büyük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 2 gece kaldı
Awesome service
Prompt and superb customer service catered to the guests convenience
The beds were comfortable and the staff were very attentive and friendly
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan Terence kişi
Küçük çocuklu aile
Plaza Delüks
Kasım 2015 Tarihinde 3 gece kaldı
Great Stay
Clean, convenient, comfortable
Great!
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan Paul kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 4 gece kaldı
Spacious room
Rooms, location and value for $$
It's was enjoyable as we manage to check in before 1pm. The location was a plus as it can lead to many streets just outside the hotel.
02 Aralık 2015 Olarak değerlendirildi

Malezya konumundan Sook kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 3 gece kaldı
excellent
very comfortable and clean, bathtub with screen and strategic location near to MTR, shopping mall and eateries
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan chee kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 4 gece kaldı
Clean and convenient but room is too cold
clean, good location, big rooms
The air con was extremely cold despite turning to the maximum setting at 30 deg c. Staff came to adjust and told us to wait for 20 minutes. But it remain the same. In the end we switched the air con off for the night. Surprisingly the room remains cooling. Other than that, the hotel is generally good. Will come back to this hotel
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan Kelvin kişi
Küçük çocuklu aile
Plaza Delüks Family
Kasım 2015 Tarihinde 2 gece kaldı
Good Experience
Location, Spacious room, Friendly Staff
02 Aralık 2015 Olarak değerlendirildi

Singapur konumundan Leow kişi
Büyük çocuklu aile
Plaza Delüks
Kasım 2015 Tarihinde 5 gece kaldı
Nice stay!
Location! Location! Lication!
Enjoyable! Will one back again!
02 Aralık 2015 Olarak değerlendirildi


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